Refund Policy


Our refund policy only applies prior to the hotels/airlines elite status process. Once the application is submitted, no refund will be made, unless the upgrade fails.

In case any problem during the process, please just contact us at


For hotels reservations, please read the description about the refund policy of each service.


How long does it take to process a refund?

We will issue the refund in 3 business days upon approval on your application. Credit card refunds usually take 5-10 business days to appear on your statement.


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